Investigate declined charges and save sales.
The quickest way to locate your failed charges and see why they have failed is to go to the Orders page and then click on the Failed Charges tab. You will also be able to see how many failed charges you have in the last 7 days on the banner at the top of the Orders page! 
Once you are on the Failed Charges tab, you will be able to quickly see all failed charges with the Failure Date, Customer, Product, Charge Source, and the Error Message with the failed payment. Here you can see all your failed charges and the reasons for them at a glance, and search for specific customers' failed charges!
Failed charges will also be listed in the customer's subscription summary! To get to a customer's subscription summary, click on the Subscriptions tab on the left-hand marketplace navigation bar. Locate the customer's subscription, and click on the Subscription ID. This will take you to the customer's subscription summary page.
Scroll to the bottom of the subscription page and locate the Failed Charge Summary section. Here you can see a list of all failed charges for that specific subscription - you will see the Charge Date, the Amount the failed charge was for, and the Error associated with the failed charge!
You can also see failed charges in the Recent Activity section of your main SamCart Dashboard. Here is an example of what that might look like: 
For failed charges that occur through Stripe or SamPay, you can see more information about that failed charge in your Stripe Dashboard! Log in to your Stripe account and click on the Transactions tab. Here you will be able to see all payments, including failed payments. Failed payments will have a Failed tag next to them, if you hover over this Failed tag, you will be able to see more information about the failed charge!
You can also see more information about the failed charge within Stripe by clicking on the failed charge and looking at the payment Timeline. If you are looking for a failed payment for a specific customer, simply search for that customer in Stripe and you will able to see any failed payments for that customer.
Stripe has their own documentation on Declines and Decline Codes that is very helpful for learning more about failed charges through Stripe!
Why is this charge being declined?
Stripe & PayPal may decline charges from time to time. 95 times out of 100, charges are declined for very normal reasons.
- The credit card is missing a number
- The expiration date was not entered correctly
- The customer’s balance is too low
- The customer’s bank has a hold on the credit card
- Visit Stripe or PayPal (whichever your customer used to place their order) and locate their declined charge
Where can I find more information?
Following the information above, you will be able to locate the charge in your payment processor, and get more information on why this charge was declined.
Please keep in mind, SamCart has no say in whether a charge is declined or accepted. We simply pass along your customer’s info to your payment processor, and wait to hear if the charge was run successfully or not.
Any time that you have a failed charge within SamCart and need more information, it is best to go directly into your payment processor (Stripe, PayPal, etc.) to get more information about why that charge has failed.
What can I do to save the sale?
We’ve learned a lot over the years from running other businesses and now operating SamCart with hundreds of thousands of unique orders. Here are our best recommendations for saving an order that is being declined. Pass this list on to your customer, and you will be very likely to save the sale.
- Refresh the checkout page, and re-enter your credit card information. Double check your information is correct before submitting the order.
- Retry the order with a different credit card.
- Contact your bank and ask them to approve the purchase.