Customize and enable your SamCart Account Settings to your liking for your Users.
Going into your User Profile Settings, you will be able to enable and disable your System Emails, view or delete Schedule Reports and update Profile Credentials. It is important to note that editing these settings will only affect your User, not all Users in the Marketplace.
To access these settings, click on the blue person icon in the top right corner, and then User Profile:
Profile Credentials
Update your email, name and password. If you are having trouble updating your email address - you may need to contact the Support team at Support@Samcart.com for assistance and they can update that for you!
Two-Factor Authentication
Setting Up Two-Factor Authentication: Two-factor authentication (2FA) adds a second layer of security to your SamCart account, protecting it beyond just your password. Once enabled, you'll be prompted to enter a verification code from your authenticator app each time you log in.
From the Two-Factor Authentication section, click Enable Two-Factor Authentication to begin setup.
- Download an authenticator app on your mobile device if you don't already have one. SamCart supports any TOTP-based authenticator, including Google Authenticator, Authy, and 1Password.
- Open your authenticator app and scan the QR code displayed on screen, or manually enter the setup key provided.
- Enter the 6-digit verification code generated by your authenticator app and click Verify & Enable.
- Save your backup recovery codes by clicking Copy All or Download to save them to your Device. SamCart will generate 10 one-time recovery codes you can use to access your account if you ever lose access to your authenticator app. Store these somewhere secure.
- That's it! Two-factor authentication is now active on your account. You'll receive a security notification email confirming 2FA has been enabled.
Logging In With Two-Factor Authentication
Once 2FA is enabled, your login flow will include a second step. After entering your email and password, you'll be prompted to enter a 6-digit code from your authenticator app.
If you're on a trusted personal device, check Remember this device for 30 days to skip the verification step on future logins from that device.
Disabling or Managing Two-Factor Authentication
To turn off 2FA or view your recovery codes:
- Disabling Two-Factor Authentication — removes 2FA from your account. You'll receive a security notification email confirming this change. You will need to enter verification code to disable the feature.
- Regenerating Recovery Codes — see or regenerate your backup codes at any time. You will need to enter verification code to view new codes.
Important: Disabling 2FA immediately removes the additional security layer from your account. Make sure this is intentional before confirming.
System Emails
Once you are inside your Account Settings, the first setting you will see are System Emails. There are a few different System Emails settings that you can enable or disable for your User email to receive notifications for. These emails are:
- New Order: If enabled, an email is sent every time a customer buys a product.
- Failed Charge: If enabled, an email is sent each time a customer's subscription payment fails to charge.
- New Affiliate: If enabled, an email is sent each time a new affiliate applies. However - if auto-approval is enabled, this will not be sent.
- Self Cancellation Notification: If enabled, an email notification is sent whenever a customer self cancels via the Customer Hub.
- Integration Failures: If enabled, an email is sent once per day for any integrations that have failed from the previous day.
Scheduled Reports
In the Scheduled Reports section, you will see a list of all scheduled reports and all information about each scheduled report. To stop scheduled report delivery emails for a specific email, click on the trash can icon next to the scheduled report you'd like to stop:
Frequently Asked Questions
Q: I am not receiving one of the System Emails. What should I do?
A: The first thing you should do here is check your Spam, Other or Promotions inboxes to ensure the email isn't being delivered elsewhere! If after that you cannot locate those emails, try toggling the System Email toggle for that email from ON to OFF to back ON. If again, after that you do not receive the email - please reach out to the Support team at Support@Samcart.com so they can look into this further for you!